Frequently Asked Questions
1.What is MindMD's online therapy?
2.What is MindMD's online weight loss counseling?
3.What is MindMD's online personal life coaching?
4.Can anyone use MindMD's service?
5.How can I connect with a MindMD professional therapist, counselor or coach?
6.Why do I need a credit card number if my first session is free?
7.What if I don't have a credit card? Can I still get a free session?
8.How much does MindMD's service cost after my free introductory session?
9.What if I don't like the professional you connect me with? Can I choose another?
10.Your name is MindMD -- do you use actual medical doctors for your service?
11.Aren't therapists licensed for particular states?
12.How do the secure phone line, secure chat room and secure email methods work?
13.Do you guarantee confidentiality? What about privacy and security of my account?
14.What is your professional network?
15.What kinds of therapy do you offer?
16.What kinds of weight loss programs do you offer?
17.What kinds of Personal Life Coaching programs do you offer?
18.Do you offer programs for companies?
19.Any other questions?
What is MindMD's online therapy?
MindMD's online therapy is an alternative to in-office, face-to-face therapy. It's an easy, confidential way to communicate with a therapist, and it's quickly becoming favored by therapists and clients as a convenient way to carry-on a conversational session.
Using MindMD's service, you can communicate with a therapist anonymously via phone, one-on-one chat, or email - all secure - in 25-minute affordable sessions, and your first one is free.
The concept of online therapy has been researched and proven to be effective, and in some situations more effective than traditional face-to-face therapy. For more information on research studies, visit www.ismho.org
What is MindMD's online weight loss counseling?
MindMd's online weight loss counseling enables you to communicate with your weight loss professional by phone, or in a one-on-one chat room, or by email - all secure. Your counselor helps you follow whichever MindMD program you choose, depending on your intentions and needs. You also have the option of having your MindMD professional customize a weight loss program specifically for you. And your first 25-minute session is free.
What is MindMD's online personal life coaching?
MindMD's online personal life coaching is an effective, affordable way for you to discover and develop your potential, to explore your positive energy, to improve your productivity in your job and your personal life relationships. If fulfilling your goals is important to you, your MindMD personal life coach will help you follow the program you choose, and can also design one specifically for you, if you prefer. Your first 25-minute session is free.
And if you're wondering what personal life coaching has to do with therapy and weight loss, it's a natural progression. Some people who experience MindMD therapy or weight loss counseling, eventually reach a point where they want to make a deeper commitment to themselves, and graduate to building up their self-esteem with a results-oriented MindMD personal life coach. And yes, if you do graduate from MindMD therapy or weight loss to a personal life coach, your first session is still free.
Can anyone use MindMD's service?
Yes, but you must be 18 years or older.
How can I connect with a MindMD professional therapist, counselor or coach?
MindMD has established three secure methods of connecting our clients with their professional, using a secure phone line (1-877-Mind-MDs), or secure chat room, or secure emails.
First you register for your free introductory session, providing your name, credit card number and area of concern - whether therapy, weight loss counseling or personal coach - as well as a description of your specific concern, and your choice of phone, chat or email communication.
Then you decide between searching the MindMD network for your choice of a professional, or allowing our MindMD information analyst to choose the most appropriate professional for you, depending on your information.
When you submit your information, our MindMD coordinator will immediately forward it to a professional (your choice or ours) in the MindMD network -- and our MindMD coordinator will contact you by phone or email, notifying you of the time for your free session.
Once you register with MindMD, your account is accessible by clicking on My Account and logging in with your name and password. That is how you connect with your professional for your next session(s).
Why do I need a credit card number if my first session is free?
As a safeguard to protect our system from individuals who try to take advantage of free sessions, who register with more than one name. Your credit card will not be charged for your first session.
What if I don't have a credit card? Can I still get a free session?
Yes. You can make payments to MindMD by using a paypal.com account, one of several online payment services, as a secure method of online payment from your bank account. It's easy to register on paypal, and they charge a transaction fee of less than 2 percent. MindMD has no affiliation with paypal. (Now answer the other question, registering without a cc# -- will they enter their real date of birth? is it legal to ask people for their social security#? Driver's licence? Shoe size?)
How much does MindMD's service cost after my free introductory session?
See our pricing schedule. (TBA but so far $75 for 50 min, $40 for 25 min, $2/min for phone, $1.25 or 1.50/min chat/email)
What if I don't like the professional you connect me with? Can I choose another?
Yes, you may look over the MindMD network to choose a different professional to continue your sessions - however you will have to pay for that (and other sessions). Please realize that our information analyst's assessment of your information when you register, is done carefully, to match you with the most appropriate MindMD professional for your condition/situation. Perfect match-ups in life are impossible, and personality differences between clients and professionals are normal, and often useful.
Your name is MindMD -- do you use actual medical doctors for your service?
Not necessarily, although some MDs like to offer their services to our network. We engage the services of reputable, professional, licensed, certified therapists, analysts, psychologists, weight loss counselors and personal life coaches. Each professional's profile listed on the MindMD network includes their qualifications and experience.
Aren't therapists licensed for particular states?
(TBA)
How do the secure phone line, secure chat room and secure email methods work?
TBA - We maintain compliance with HIPPA (Health Insurance Privacy & Portability Act) which regulates patients' privacy.
Do you guarantee confidentiality? What about privacy and security of my account?
We guarantee that the information you provide us when you register will be kept in strict confidence, for our records only, in a secure offline 'vault' that is safe from hackers. Anything you discuss with your professional in our secure environment is absolutely private and confidential. We operate with professional business ethics, etc. The MindMD website is registered with _______ as a certified secure site, etc.
What is your professional network?
The MindMD network includes professionals from the fields of therapy, weight loss, and personal coaching, chosen for their credentials, skills and experience.
What kinds of therapy do you offer?
See our Ailments section.
What kinds of weight loss programs do you offer?
See our Weight Loss Programs section.
What kinds of Personal Life Coaching programs do you offer?
See our Personal Coaching section.
Do you offer programs for companies?
Yes, we will soon. If you'd like to be notified of MindMD news, email us at news@mindmd.com
Any other questions?
Email: info@mindmd.com
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